Help Center

How can we help you?

Find answers to common questions, troubleshooting tips, and ways to get in touch with our support team.

support@kriakala.com — we reply within 24 hrs

Interactive Games

Learn through play with engaging Hebrew letter games.

Structured Lessons

Progressive curriculum from Aleph Bet to reading sentences.

Achievements

Track progress with stars, badges, and rewards.

Native Audio

Every letter voiced by a native Hebrew speaker.

Your First Week with Kriakala

What to expect when a child opens the app for the first time.

Kriakala is built for children aged 4–7 who are learning Hebrew as a second language, so it assumes no prior knowledge at all. On the first launch, choose a profile name and avatar and start at the beginning — the app introduces one letter at a time, plays its sound in a native Hebrew speaker's voice, and asks the child to find that letter among others before moving on. There is nothing to configure and no curriculum to plan.

Short and frequent beats long and occasional. Ten minutes a day, four or five days a week, produces noticeably faster progress than a single long session at the weekend, because letter recognition depends on repeated retrieval rather than time spent. Most children finish the letter-recognition stage within a few weeks, then move on to Nikud vowel marks, then to blending letters and vowels into syllables and words.

If your child stalls on a particular letter, that is normal — the letters that look similar (ב and כ, ד and ר, ה and ח) are the usual sticking points, and the games will keep bringing them back until they stick. Parents and teachers can check the dashboard at any time to see which letters have been mastered and which still need work, so practice at home can target exactly the right thing.

Using Kriakala in a classroom? The schools page covers rollout across a group of students, and how to teach Hebrew reading explains the five-stage method the app follows.

Get in Touch

Our support team is here to help — in English and Hebrew.

Email Support

Email: support@kriakala.com

Languages: English & Hebrew

Typically within 24–48 hours

Frequently Asked Questions

Tap a question to see the answer.

Simply download the app, create your profile, and start with the first lesson. Kriakala guides your child step by step — no setup needed.
Yes! Kriakala is designed for children with zero prior Hebrew knowledge. We start with the Aleph Bet and build up gradually — at the child's own pace.
Progress is automatically saved and shown on the dashboard. You can see completed lessons, earned stars, and which letters have been mastered.
Progress is saved locally on the device. Parents can optionally sign in with Google to sync progress across devices. If you experience data loss, contact us and we'll help restore it.
The full app is unlocked with a single one-time purchase, protected by parent verification. Pay once and everything stays yours — there are no recurring charges and nothing else to buy. Open the unlock screen in the app to see the price in your local currency.
Most features work fully offline. Progress is saved locally and synced when internet is available. Great for travel or classrooms with limited WiFi.
Go to the Profile tab in the app to update the avatar, name, and settings. Changes are saved automatically.
No. Kriakala has no subscriptions and no recurring charges — the full app is unlocked with a single one-time purchase, so there is nothing to cancel. If you switch devices, use "Restore Purchase" in the app with the same App Store or Google Play account. Refunds are handled by Apple and Google through their standard store refund process.

Common Issues

Quick fixes for the most frequent problems.

  • Restart your device and reopen the app
  • Update to the latest version in the App Store / Google Play
  • Check that you have at least 100 MB of free storage
  • If problems persist, contact support with your device model and iOS/Android version
  • Check your device volume and make sure it's not muted
  • Ensure the app has audio permissions in device Settings
  • Try restarting the app
  • Test if other apps play audio — if not, it may be a device issue
  • Make sure the app has storage permissions on your device
  • Try logging out and back in (if signed in with Google)
  • Avoid force-closing the app immediately after completing a lesson
  • Contact support if data appears lost

System Requirements

Kriakala works on most modern mobile devices.

iOS / Android iOS 13+ or Android 6+
Device iPhone, iPad, Android tablet
Storage ~100 MB available
Internet Download only — works offline

Legal Information

Privacy Policy: kriakala.com/privacy-policy

Terms of Service: kriakala.com/terms-of-service

Cookie Policy: kriakala.com/cookie-policy

Cookie preferences

See each policy for last updated date.

Ready to start learning Hebrew?

Download Kriakala free — no sign-up required. Available on iOS and Android. A one-time purchase unlocks the full app.

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